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Payment tariff issues

HAWKTAU1982
Level 1: Joiner
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Today was my bundle renewal day so decided to change my bundle from £5 unlimited minutes and texts to the £10 with 7Gb inclusive data bundle. After receiving text to confirm my bundle was changing I topped up £10 for my new bundle, instead of receiving my £10 bundle £5 was immediately taken followed 10 minutes later by message stating my balance is insufficient for my new bundle. I followed this up by contacting customer services, after 20mins on hold spoke with agent who placed me on hold for 5 minutes before cutting me off. This has left me much aggrieved any help would be much appreciated 

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MI5
Level 94: Supreme
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Only O2 can sort this for you @HAWKTAU1982 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121878 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

Only O2 can sort this for you @HAWKTAU1982 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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