on 18-10-2021 12:11
I’d called up to change my payment date for my bill and was told my airtime and device plan would be changed to my preferred payment date but only my airtime bill has been changed
Solved! Go to Solution.
on 18-10-2021 12:14
You need to contact O2 again, but doubt device plan date can be changed.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
on 18-10-2021 12:14
You need to contact O2 again, but doubt device plan date can be changed.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.