Solved: Pay

Ed19 · ‎21-09-2021

hi, I’ve been wanting to speak to an actual person for weeks now but cannot get through the awful automated services.
I cannot afford my bill this month, I’ve gone with Payplan to try and sort out money issues and worries.
the issue I’m having is my services have been cut off which is fair enough, I just need my phone for work as it’s very very important due to having meetings with clients etc. I don’t know who to speak to about this as I cannot get through to anyone.
hope this falls into the best of hands.

MI5 · ‎21-09-2021

@Ed19

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎21-09-2021

@Ed19

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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