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Pay Monthly

COE
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Hi, I'm wondering if I go to pay monthly do I keep my old sim card ? and If not can I use my old phone number ? 

Thanks 

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Bambino
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@COE Pay & Go sims are different to Pay Monthly but you can swap your old number to the new sim.

You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

I DO NOT WORK FOR O2



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Bambino
Level 73: Relic 
  • 18395 Posts
  • 881 Topics
  • 2146 Solutions
Registered:

@COE Pay & Go sims are different to Pay Monthly but you can swap your old number to the new sim.

You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

I DO NOT WORK FOR O2



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COE
Level 1: Joiner
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Thank you very much slight_smile 

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