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@LauraAnne98 It can take several days for the money you paid to clear O2's accounts. If you want to avoid problems like this in the future, consider setting up a Direct Debit.
- 23047 Posts
- 1025 Topics
- 3674 Solutions
@LauraAnne98 It can take several days for the money you paid to clear O2's accounts. If you want to avoid problems like this in the future, consider setting up a Direct Debit.
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It can take up to 48 hours and you need to keep rebooting your phone.
There may also be a reconnection fee to pay so try to contact payment management to check.
Details here Guide: Coronavirus Community Help and Support
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
