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Paid bill no service

South07
Level 1: Joiner
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I’ve just paid my phone bill and I’ve turned my phone on and off 5 times since paying it and my services are still not working. Can someone tell me why this is? 

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MI5
Level 94: Supreme
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@South07 

It takes 24 to 48 hours to reconnect after a late payment. You may also have a reconnection fee to pay.

As it's approaching the weekend, you may not be reconnected before Monday now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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TallTrees
Level 40: Notorious
  • 7826 Posts
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Hi there @South07 

Welcome to the o2 Community forum 

We don't have access to accounts here so you would need to contact o2 customer services. 

If you have a new phone then these guides may help

Guide: How to find help & contact O2 

#



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
  • 121868 Posts
  • 607 Topics
  • 18766 Solutions
Registered:

@South07 

It takes 24 to 48 hours to reconnect after a late payment. You may also have a reconnection fee to pay.

As it's approaching the weekend, you may not be reconnected before Monday now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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