PAC transfer failed 3 times

[Arnie_G]

I have given my PAC code to O2 on three separate occasions. The PAC transfer porting has not happened correctly or porting date passed without anything happening.

Still on a temporary number which I do not want! Why cannot O2 do a simple process like porting correctly?

[madasaf1sh · Accepted solution]

@Arnie_G 

Porting is not a simple process all customers see is a code been given and passed to the new network, its actually a lot more complicated, and requires actions on both sides. 

Updating HLR's and Number forwarding Databases on the Donating MNO,  to point to the HLR on o2's network to allow you to send and recieve calls and texts.. 

And that's just a high level view of MNP

The only thing you can do is speak to customer service and let them escalate to the MNP team who will liase with the Donor Network

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

I will also tag @O2Daniel to see if he can help, but he is only available till 7pm this evening.