cancel
Showing results for 
Search instead for 
Did you mean: 

Order

Tc2
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I ordered an upgrade for telephone number 

[Personal details removed] And am still waiting, we paid off the existing contract to be able to upgrade early and still no phone, I understand that this I phone is now currently out if stock but has been ordered , this was 2 weeks ago, can you please tell me if we can cancel that order and re order a different phone, or how long we are expected to wait? There was only a small amount of contract left and we might as well just waited and upgraded for free! 

Message 1 of 2
53 Views
1 ACCEPTED SOLUTION

Accepted Solutions

TallTrees
Level 41: Prodigal
  • 7869 Posts
  • 70 Topics
  • 139 Solutions
Registered:

Hi there @Tc2 

Welcome to the o2 Community Forum.

Please remove your private telephone number ~ this is an open forum

We do not have access to orders or accounts here so you will need

to contact o2 Customer Services.

O2 C.S. will let you know about the cancelling of orders.

These guides for contact will help BEST TIME TO CALL C.S. is early in the morning 08.00am

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

Best wishes and hope you get your order sorted out soon 



HAPPINESS IS BEE SHAPED

View solution in original post

Message 2 of 2
51 Views
1 REPLY 1

TallTrees
Level 41: Prodigal
  • 7869 Posts
  • 70 Topics
  • 139 Solutions
Registered:

Hi there @Tc2 

Welcome to the o2 Community Forum.

Please remove your private telephone number ~ this is an open forum

We do not have access to orders or accounts here so you will need

to contact o2 Customer Services.

O2 C.S. will let you know about the cancelling of orders.

These guides for contact will help BEST TIME TO CALL C.S. is early in the morning 08.00am

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

Best wishes and hope you get your order sorted out soon 



HAPPINESS IS BEE SHAPED

View solution in original post

Message 2 of 2
52 Views