One time passcodes

[Veee]

Hi there

For some reason I can no longer get OTPs.  They used to work fine, then last Saturday (30.01.21) they stopped coming through and I cannot work out why.  I've checked my blocked numbers and I'm sure they are ok, and I've reset the network settings.  Nothing is working.  It means I can't access parts of my banking and can't pay for things through my credit card as they always send an OTP.  Please help!

[O2Georgina]

@Cleoriff Its fine 

More info

[Veee]

Hi everyone
I’m not sure who, but someone at O2 has resolved my issue and I had all of my lost texts come through this morning 😁. I’ve no idea what the issue was, but thank you for sorting it!

[MI5]

@Veee 

It appears the general issue was fixed late last night.

Others that had reported problems with texts have also reported a resolution.

[Cleoriff]

Good to hear @Veee. Apparently the network team were made aware of the many people with the same issue and it was sorted.

[Seasonedtruth]

Please I've got this problem too. Can you assist