OPPO Pro 3

[Philada]

Upgraded couple of weeks ago from Iphone 7 to the new Oppo  for my son in law and its rubbish.   

In a couple of weeks he has  used over 30 gb of data - it won't connect to wifi and near enough impossible to make calls effectively on it.   It is not location based as partner has the Samsung on O2 and is able not only to connect to Wifi and internet without issue standing next to  him. He has already tried resetting the phone back to factory settings but its still a pile of junk. I have suggested he pick a different handset and would like to know how we get this junk back to you and the new handset issued. He is really regretting being taken in by what looks to be fake reviews which swayed him to the OPPO in preference to the IPHONE 

[MI5 · Accepted solution]

@Philada 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[madasaf1sh]

@Philada 

Just be aware if its over 14 days since you got the handset then the change of mind policy no longer applies. 

You can find all the information here: https://www.o2.co.uk/help/device-and-sim-support/returning-your-device#1