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O2 - the hell - Need to speak to someone

ionut_tic
Level 1: Joiner
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on ‎02-03-2021 16:52

on ‎02-03-2021 16:52

how can I contact a f ... GURU 

 

I'm doing circles between contact us and again contact us ....and that idiot AURA

 

 

I need help with roaming in Romania ...no data available ....it show 4G but not internet 

 

 

 

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gmarkj
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on ‎02-03-2021 16:55

on ‎02-03-2021 16:55

@O2Daniel @Thomaso1 can you help?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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on ‎02-03-2021 16:57

on ‎02-03-2021 16:57

@ionut_tic 

What phone?

If an iPhone, change apn to "mobile.o2.co.uk"

If Android, try manually searching for a different network, reboot phone a few times and see if it comes online.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Thomaso1
Level 3: Thinker
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on ‎02-03-2021 16:58

on ‎02-03-2021 16:58

Thanks for the tag @gmarkj. I will Private message you now @ionut_tic 

signature
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ionut_tic
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on ‎02-03-2021 17:06

on ‎02-03-2021 17:06

hi 

 

is  APN: idata.o2.co.uk

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ionut_tic
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on ‎02-03-2021 17:07

on ‎02-03-2021 17:07

username: vertigo

password: ********

 

the network is TELEKOM.RO

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MI5
Level 94: Supreme
In response to ionut_tic
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on ‎02-03-2021 17:09

on ‎02-03-2021 17:09

 

@ionut_tic wrote:

hi 

 

is  APN: idata.o2.co.uk

@ionut_tic 

Change it to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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ionut_tic
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on ‎02-03-2021 17:12

on ‎02-03-2021 17:12

sorted

 

thank you

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MI5
Level 94: Supreme
In response to ionut_tic
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on ‎02-03-2021 17:15

on ‎02-03-2021 17:15

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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