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O2 recycle promotion code not working

Leaha
Level 1: Joiner
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I upgraded my phone yesterday from the s20 to the s21+. I want to recycle my s20 with o2 recycle but the order number for my s21+ is coming up invalid code for the extra 150 for getting the s21+.
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MI5
Level 94: Supreme
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@Leaha 

Make sure you use the full code starting with ms- etc but you may need a day or two for the new phone to be recognised on the system.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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