cancel
Showing results for 
Search instead for 
Did you mean: 

O2 cut me off

Knottyash
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Can’t seem to contact o2 for some reason

o2 have cut me off! Paid my bill last month on the 20th as always and next bill says it is due on the 20th in the app but they have cut me off for some reason, I did upgrade a couple of weeks ago so I think it’s due to that but I have no way of contacting o2 as it just goes through to accounting

 

been with o2 a long time and this is the first issue I’ve had 

Message 1 of 4
377 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Knottyash 

Use a different phone or Skype to call.

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 4 of 4
355 Views
3 REPLIES 3

madasaf1sh
Level 76: Forum Legend
  • 9988 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Knottyash 

 

You will be best speaking to Payment Management on 0800 902 0217 in this case.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 4
364 Views

Knottyash
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, thanks for the reply but it just says all outgoing calls are transferred to an automated payment line, can’t actually speak to someone

Message 3 of 4
358 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Knottyash 

Use a different phone or Skype to call.

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
356 Views