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O2 Movistar Tenerife can’t get roaming to work

Cinders
Level 1: Joiner
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I’m on holiday Tenerife. My O2 roaming isn’t working. I have an iPhone. My husband is also in o2 his is working fine he has a cheap phone !! Am I missing something with my iPhone 

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jonsie
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lewys-gp
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Did the above advice work, @Cinders? Thanks.

Community Manager for the O2 Community 🙂
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