Now What?

[Lee1]

2 weeks ago I reactivaed 02 contract and it was made active, as it was 5 month since I closed it I didn't have the sim and I have moved 160 miles away. I cannot chnage my address as to do this online I have to have a code sent to a sim I dont have, I ring up online and they say they cannot change the address to my new one to send a sim out as they also need to send a code to a sim I don't have, they tell me to go the shop, I go the shop and the details i can pass online and on the phone don't work on the shops system and locks after 3 attempts, for the last 7 days I have been to the shop 4 times who then tell me to go on the phone and the phone people tell me to go to the shop and it's getting rather tedious that not one single person can change an address with all the I.D. in the shop and all the security checks that I pass on the phone and online but not in the shop. I just get passed from one to the other back and to with an active account that i have no card for, the store did fob me off with a new card and SSN only for the on the phone people to say their systems diffrent and that shouldn't have happend. I am realising why I left in the first place however there seems to no person on the 02 planet that can change my addy, why Is the no second type of verifications option. Can any one help

[Bambino]

I will ask one of the O2 online account advisors who will be on at 8 am. @O2Lisa can you please help @Lee1?

[Lee1]

Thank you very much. I am yet again also returning to the shop again at 9am too, I'm not sure why just the off chance the shop system takes my details which would unlock everything. I've given up online/phone calls, it just leads to me countering everything thats suggested due to me already been down all options and all end up needing a code sent to the non-existant sim, something I state at the start of every convo.

Thanks again

[Bambino]

@Lee1 The O2 advisor will contact you via Private Message which you will see in the upper right part of this page. If she reaches you early enough she may be able to save you a trip to the O2 store.

[Lee1]

Ok thanks, I will keep checking in and my alerts.

[O2Lisa]

Thanks for the tag @Bambino.

I'll message you privately @Lee1 and look in to this for you 

[Lee1]

Thanks

[Lee1]

Massive thanks to Bambino and Lisa, this has now been sorted in a very easy way that others failed to do.
Thanks again.

[Cleoriff]

Well done @O2Lisa and @Bambino 

[O2Lisa]

Thanks @Cleoriff