on 07-01-2021 14:54
My phone is less than 3 months old and suddenly switched off during a call today. I tried to reboot and at first the Samsung logo appeared but then the light on the back started flashing like a strobe and then screen went and stayed black. The battery had at least 75% charge, I've plugged it into laptop but isn't recognised.
Samsung offering to replace with new unit but I have invaluable photos that weren't backed up. Is there any way we can save the data?
Thanks for any help.
Giles
on 07-01-2021 14:58
on 07-01-2021 15:14
on 07-01-2021 15:14
Thanks I did and they have saved right up until I upgraded to this phone 3 months ago...
So that's a small mercy, but still 3 months of photos when you have a newborn baby in lockdown is a lot to lose.
on 07-01-2021 15:41
on 07-01-2021 15:41
on 07-01-2021 16:07
on 07-01-2021 16:07
on 07-01-2021 16:11
on 07-01-2021 16:11
You could try Samsung as they may have more tools at their disposal to repair it without losing your data.
https://www.samsung.com/uk/support/repair/
on 07-01-2021 16:20
on 07-01-2021 16:20
on 07-01-2021 16:24
on 07-01-2021 16:24
on 07-01-2021 16:25
on 07-01-2021 16:25