Not recieving phonecalls from some numbers

[Ollie2]

Hello,

A small number of my contacts are not able to phone my mobile. They hear a message saying the phone is unavailble before it cuts out. They are not directed to my voicemail, and I do not get a notification for a missed call. It is just completely blocked... The same people are not able to text me - nothing comes through at all.

The vast majority of people can get through to my mobile without problem, it just seems to be a small number that are affected...

Any ideas what this might be caused by and how to fix it?

[jonsie]

What phone do you have and is this a new contract or an upgrade @Ollie2 ?

[Ollie2]

Hello,

Its a one plus 5T. I've had the phone for a while, but only recently joined O2

[Bambino]

@Ollie2 Check in your list of contacts that the numbers haven't been inadvertently blocked.

[Ollie2]

Hi Bambino,

No numbers are blocked. On Friday, I had a call arranged from a number which has not previously phoned me before. He wasn't able to get through, and I only found out that he had been trying when I contacted his company later to enquire. Apparently he had also text me, which I have still not received either.

[MI5]

@Ollie2 

I'll ask @O2Lisa or @O2Georgina to help in the morning.

[O2Georgina]

Good morning @MI5  Thanks for the tag, @Ollie2  I will send you a private message so we can look in to this for you

[MI5]

Good morning Gina