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Not getting Amazon OTPs

Bnguy21
Level 1: Joiner
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Hi there I switched networks a month ago, ever since had no Amazon OTPs. it’s driving me crazy as I have two level verification on my Amazon account which needs OTP to work. Things have come to a head my account is blocked.  Amazon today told me it’s network provider issue, they can see them being sent to this phone are you blocking Amazon OTP to my number? help this maddening!

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madasaf1sh
Level 56: Guvnor
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@Bnguy21 

 

This is usually down to your old network not pushing on the OTP using their infrastructure for o2 to push to your phone... 

 

SMS forwarding on MNP is a nightmare...

 

I would call customer services on 202 and ask if they can see any problems..

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 56: Guvnor
  • 3724 Posts
  • 26 Topics
  • 876 Solutions
Registered:

@Bnguy21 

 

This is usually down to your old network not pushing on the OTP using their infrastructure for o2 to push to your phone... 

 

SMS forwarding on MNP is a nightmare...

 

I would call customer services on 202 and ask if they can see any problems..

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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Registered:

Common problem with O2 unfortunately @Bnguy21 

You need to get the issue escalated by customer services.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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