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No text nor internet when not at home?

Ed69
Level 1: Joiner
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Can anyone help please? My phone has stopped accessing the internet and receiving or send text messages when I’m away from my home.

it will only do so when I’m connected to my home WiFi.

Is there a reason for this and how can I fix it?

Thank you

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Bambino
Level 74: Whizz kid
  • 18746 Posts
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Registered:

@Ed69 Do you have your mobile data switched on? Are you near an O2 store? If so you could ask for a new sim and they will do a swap for you for free. Also take a look at the guides below:

How can I sort out my network issues? - o2uk

Why do I have poor coverage indoors? (o2.co.uk)

 You could also call 202 from your mobile or 0800 032 1402 and request a new sim and do the swap at home:

SIM Swap: a mini guide (incl eSim) - O2 Community

Other ways of contacting O2 via social media are below: 

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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Bambino
Level 74: Whizz kid
  • 18746 Posts
  • 914 Topics
  • 2314 Solutions
Registered:

@Ed69 Do you have your mobile data switched on? Are you near an O2 store? If so you could ask for a new sim and they will do a swap for you for free. Also take a look at the guides below:

How can I sort out my network issues? - o2uk

Why do I have poor coverage indoors? (o2.co.uk)

 You could also call 202 from your mobile or 0800 032 1402 and request a new sim and do the swap at home:

SIM Swap: a mini guide (incl eSim) - O2 Community

Other ways of contacting O2 via social media are below: 

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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