No signal

[AR21]

Since upgrading my phone in February this year I have received extremely poor signal, I have contacted customer service before and was told a Mast has been down since February but I am frustrated that I am paying for a service that I am not receiving, I would like something done as this is annoying and I'm having to pay extra costs to use my land line 

[Bambino · Accepted solution]

@AR21 We are all customers and are not in the position to help you resolve this. You can call customer service again and hopefully they will offer you some compensation. You can also contact O2 via social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[AR21]

So sorry I thought I was contacting customer services 

[Bambino]

@AR21 No need to apologise. You're not the first one to make that mistake. Happens every day. Good luck. Hope you can get your issue resolved. 🤞