on 02-05-2021 11:06
I've been having problems with my phone for ages. Keeps saying no signal. When I do get O2 reception get call failed messages don't come through or send and can't make calls. When I have managed to get through to balance it makes noise after a bit and then comes up call failed. I had over £10 on my phone now got £3 when I haven't even been able to use phone?
Solved! Go to Solution.
on 02-05-2021 11:36
Your best bet is to go instore as the shops are now open.
You may need a new sim.
Our guide on network issues is here Guide: How can I sort out my network issues?
If you like you could call O2. All numbers in this guide Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Veritas Numquam Perit
on 02-05-2021 11:36
Your best bet is to go instore as the shops are now open.
You may need a new sim.
Our guide on network issues is here Guide: How can I sort out my network issues?
If you like you could call O2. All numbers in this guide Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Veritas Numquam Perit
on 04-05-2021 14:31
on 04-05-2021 14:31
Hi @M11 did the above suggestions by @Cleoriff help?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?