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No signal new contract

Kelbeck
Level 1: Joiner
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Got new iPhone 12 yesterday still saying no signal I’ve taken sim out turned both new and old phones off and on. What’s going on please help 

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MI5
Level 94: Supreme
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@Kelbeck 

You can use your old sim or to use the new one, you need to do a sim swap from your old sim Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122273 Posts
  • 609 Topics
  • 19015 Solutions
Registered:

@Kelbeck 

You can use your old sim or to use the new one, you need to do a sim swap from your old sim Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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