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Sarah40
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Im having problems with my phone saying no service since 9am this morning csnt ring anyone or recieve calls or texts, anyone else having issues??

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MI5
Level 94: Supreme
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@Sarah40 

Check here O2 Service Status

Guides here 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123836 Posts
  • 611 Topics
  • 20043 Solutions
Registered:

@Sarah40 

Check here O2 Service Status

Guides here 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Sarah40
Level 1: Joiner
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Yes i have done all of the above and nothing, and i know it nothing to do with my phone or sim, dont go from working suddenly few hours to no signal. 

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madasaf1sh
Level 61: Brainiac
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Registered:

@Sarah40 

 

Sims and Phones fail like all technology without rhyme or reason, it could be a mast local to you have lost power, and is waiting to phone home..

Can you try your sim card in a different phone? 

 

Other than that If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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Registered:

@Sarah40 wrote:

Yes i have done all of the above and nothing, and i know it nothing to do with my phone or sim, dont go from working suddenly few hours to no signal. 


Unfortunately they can just fail.

As per the guides I posted, you need to try your sim in another phone and another sim in your phone to see if the fault persists.

If it is always present then it must be a network issue in which case it should be noted on the status page, again linked above.

If nothing reported there, you can report it through the My Network app when connected to wifi https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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