I’ve just received my upgrade today. So i swapped SIM card into new phone. But it’s coming up with no service. And no matter what i do. It’s still saying the same. I have also don’t the signal tracker. And in my area it’s saying there’s no problem. How do I change this ?
Alternatively you could just use your old sim, if you're not in an area that's 5G enabled yet, or call into an O2 store tomorrow, if you have one nearby, and they will sort it for you.
If you have an iPhone, O2 have been shipping them with a temporary bar on them which is lifted when the genuine customer calls O2 upon receipt of the phone.
You'll need to call customer service to check.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Hey @BeckyLouise how are you getting on with this one? Is your handset now active or are you still having problems?
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