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No service

Adelle
Level 1: Joiner
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I’ve just recently put a new 5G sim in a new phone about 2 hours ago. I can use all my apps but cannot send messages or make calls. My phone has no service. I’ve kept the same number. 

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Bambino
Level 74: Whizz kid
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@Adelle You need to swap your sim: SIM Swap: a mini guide (incl eSim) - O2 Community

Edit: Or you can just put your old sim in the new phone. If you're not in a 5G capable area you can use the old sim until the area upgrades.

I DO NOT WORK FOR O2



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Bambino
Level 74: Whizz kid
  • 18741 Posts
  • 914 Topics
  • 2314 Solutions
Registered:

@Adelle You need to swap your sim: SIM Swap: a mini guide (incl eSim) - O2 Community

Edit: Or you can just put your old sim in the new phone. If you're not in a 5G capable area you can use the old sim until the area upgrades.

I DO NOT WORK FOR O2



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