This is not customer services @Willmain88 , this is a community of o2 customers.
This looks like something you’d need to call O2’s payment management team about – give them a call on 0800 902 0217.
You can use Skype to call the 0800 number.
How to use Skype is in this guide.
Guide: Coronavirus Community Help and Support
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
