me and my husband are both on O2. We live in the same household, we have been to see our friends in Gillingham on Sunday, and we work at the same place. I dont have any signal/network connection since Saturday, but my husband has. We both have Apple IPhone 11 and got contract just a few days apart. Why does he have signal wherever he goes and I dont. I never had this issue!!!! When I check the network coverage in my post code or wherever I go it says that the mast is not working. I dont think is acceptable to be paying for something that doesn't work, when somebody else in your household are on the same network and are in the same places as you and their device is working.
You can get issues that only effect certain number ranges so that would explain the differences you are seeing.
As the status page has identified an issue, you can be sure that O2 will be working as fast as possible to fix it, keep checking for updates O2 Service Status
You may be able to get a small level of compensation for the disruption, but best to call O2 about this once the issue has been fixed.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
Hi @Dendeline did you manage to find out what the issue was?
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