on 17-10-2021 14:16
Is anyone still experiencing no network service. I have not been able to make a phone call from my house in London since March. Anytime I call O2 from work, all I got was the mast is down and it is not fixed yet. Surely this should take more than 6 months . They need to be honest and talk about compensation for paying for a service and not receiving it. When I complained they were quick to send me a default notice and what would happen if I refused to pay the bill. My contract is up in January I am already looking for a new provider.
Solved! Go to Solution.
on 17-10-2021 15:02
You can check here for updates O2 Service Status
If no issues are reported, it may be an issue with your phone or sim.
on 17-10-2021 15:01
on 17-10-2021 15:01
@Upset70 Having no service at your home address for six months should certainly entitle you to some compensation. You need to call customer service again. Hopefully you will get a representative who is sympathetic and will at least offer you a goodwill gesture. If they don't, you should vote with your wallet when your contract is up and switch providers. Just make sure you're going to get a decent signal from the network you choose to switch to. Get Pay & Go sims from them to test which one is best for you.
on 17-10-2021 15:02
You can check here for updates O2 Service Status
If no issues are reported, it may be an issue with your phone or sim.