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No internet at all on my new phone

JodieD
Level 1: Joiner
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on ‎06-09-2021 07:20

on ‎06-09-2021 07:20

I have a new contract with 02 and I am on day 4 with my new iphone 12 and I have no internet whatsoever unless I am connected to wifi. My husband is on o2 as well and has no problems. So it is obviously not a network issue. I have manually reset my settings as per the advice on the 02 site. I am so frustrated by this, what do I do?

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MI5
Level 94: Supreme
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on ‎06-09-2021 07:52

on ‎06-09-2021 07:52

@JodieD 

You say "new contract" but is this your first contract with O2 or an upgrade?

If it's an upgrade, you need to use your old sim card or do a sim swap to activate the new sim Guide: Sim Swap: a mini guide 2017 update 

If you are new to O2, you need to call O2 to set up your account Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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