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No Signal

Chelsea1992
Level 1: Joiner
  • 1 Posts
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Registered:

I have moved into new accommodation and there is absolutely no phone reception here, despite the coverage checker saying it's 'excellent'. I have one to no bars. I can not receive incoming calls. I have regular contact from my mental wellbeing team and disability support, yet now no one can get through. 

 

I followed all the steps on the site. I spoke to an agent via the online chat, who just repeated the steps on the site and then phoned the customer service number...all the no avail. I am paying £40 a month for a phone that is now unusable. I am near the centre of Sheffield, not out in the sticks, this shouldn't be a problem. What can I do now????

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MI5
Level 94: Supreme
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Registered:

@Chelsea1992 

Try wifi calling https://www.o2.co.uk/connectivity/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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