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No Internet

YCP
Level 1: Joiner
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Hi 

We have a wireless router with an o2 sim card.  This has been working fine for months.  Last week our laptops and wireless printer started to get a "no internet" message.

 

The postcode is HD8 [Personal details removed].  I have checked local service and can see no issues.

 

Please could you let us know what we need to do?  This is an office and it is causing disruption to services.

Many thanks 

Sarah - Yorkshire Country Properties [Personal details removed]

 

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madasaf1sh
Level 76: Forum Legend
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@YCP 

 

Is this a business account or personal contract? 


If it is a business sim, then you need to ring 8002 or 0800 977 7337


As if its a personal contract you may be in breach of contract as these are not for commercial use. 


Have you also checked the router admin pages and checked what the error message is, as it will show an error code on the admin pages.  Have you spoken to your IT Support provider?

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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TallTrees
Level 49: Rootin' Tootin' 
  • 10659 Posts
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Hello @YCP 

firstly you should use edit top r.h.corner drop down to remove all personal details as this is an open forum and not secure.

It seems that you would need to contact o2 customer services 

They are on social media

Facebook Twitter and Instagram 

Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
Facebook, Twitter and Instagram

 

Check here 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Guide: Coronavirus Community Help and Support 

Flagged 



HAPPINESS IS BEE SHAPED

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madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@YCP 

 

Is this a business account or personal contract? 


If it is a business sim, then you need to ring 8002 or 0800 977 7337


As if its a personal contract you may be in breach of contract as these are not for commercial use. 


Have you also checked the router admin pages and checked what the error message is, as it will show an error code on the admin pages.  Have you spoken to your IT Support provider?

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 3 of 3
320 Views