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No 4g

Kellyallard
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I cannot connect to 4g . I have a 4bar thing top left with a ? Above it . In drop down menu it says sign in to 02

 

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jonsie
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Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

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Message 8 of 8
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Kellyallard
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Cannot connect to any online chat with 02 even tried ringing but it just hangs up on me 

Message 2 of 8
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MI5
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@Kellyallard 

Have you tried rebooting your phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 8
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Kellyallard
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Yes rebooted still no 4g just will not connecting . Can't contact any kind of support from 02 either 

Message 4 of 8
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MI5
Level 94: Supreme
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@Kellyallard 

Could be a network issue, you can check here O2 Service Status

Help guide here also Guide: Is the network down for me or everyone? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 8
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Kellyallard
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Network in my area is fine .[Personal details removed]

Message 6 of 8
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Kellyallard
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Can't get hold of o2 for any kind of help at all 😞 

Message 7 of 8
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jonsie
Level 94: Supreme
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Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

View solution in original post

Message 8 of 8
46 Views