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New tariff applied that I didn’t ask for?

LyndseyNI
Level 1: Joiner
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Registered:
I’ve received notification today that I’ve been moved to a new 12 month sim only tariff that’s around 10 pounds a month more expensive than the sim only I was previously on with higher data allowance, but ive not asked for this? I’ve not been in contact with o2 at all recently, had this happened to anyone else?
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MI5
Level 94: Supreme
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Registered:

@LyndseyNI 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
Level 84: Resplendent
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@LyndseyNI The O2 online advisors are not available on Sundays, but I will tag them to reach out to you first thing tomorrow. @O2Lisa or @O2Georgina can you please assist?

I DO NOT WORK FOR O2



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jonsie
Level 94: Supreme
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This has happened a few times recently.
O2 getting rid of the legacy sim onlys?
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O2Lisa
Former Staff
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Hi @LyndseyNI,I'll private message you so we can get this looked in to for yousmiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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O2Lisa
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Thank you for the tag @Bambino, I've messaged @LyndseyNI to get this looked in tosmiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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