on 15-11-2020 12:20
on 15-11-2020 12:25
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
on 15-11-2020 14:24
on 15-11-2020 14:24
@LyndseyNI The O2 online advisors are not available on Sundays, but I will tag them to reach out to you first thing tomorrow. @O2Lisa or @O2Georgina can you please assist?
on 15-11-2020 14:35
on 15-11-2020 14:35
on 18-11-2020 11:18
Hi @LyndseyNI,I'll private message you so we can get this looked in to for you
on 18-11-2020 11:21
on 18-11-2020 11:21
Thank you for the tag @Bambino, I've messaged @LyndseyNI to get this looked in to