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LEM-85LEM-85
Level 1: Joiner
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on ‎06-08-2021 17:24

on ‎06-08-2021 17:24

Hello please help. I have just upgraded my phone from xr to the 12 5G I did this in store and kept the same sim however. Ow I am home and trying to set up it is asking me for my apple credentials (to restore backup) it is saying it has sent a code to verify to my account, but my old phone is water damaged and won’t turn on so I can’t get past this stage? Can anyone help please?

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madasaf1sh
Level 76: Forum Legend
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on ‎06-08-2021 17:59

on ‎06-08-2021 17:59

@LEM-85LEM-85 

 

Follow the instructions here How do I set up new iPhone without having… - Apple Community 

 

And have a  look at this apple community thread: I Cannot Receive a Verification Code - Apple Community

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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TheresaV
Former Staff
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on ‎09-08-2021 16:12

on ‎09-08-2021 16:12

Hi there @LEM-85LEM-85 have you managed to make this work with the advice posted above?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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