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New phone will receive calls, text but can't make a call

KevG
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New phone won't make outgoing calls, changed to a 5G sim and now can't make a call but can receive and text

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madasaf1sh
Level 76: Forum Legend
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@KevG 

 

When did you do the sim swap, as it can take 24 hours to complete.

 

If more than that, then call customer services on 0344 809 0202 from another phone, just to ensure no bars on the sim card. 


Also keep rebooting your phone, or putting it into airplane mode for 10 minutes and try again

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@KevG 

 

When did you do the sim swap, as it can take 24 hours to complete.

 

If more than that, then call customer services on 0344 809 0202 from another phone, just to ensure no bars on the sim card. 


Also keep rebooting your phone, or putting it into airplane mode for 10 minutes and try again

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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