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New phone will not connect to network carrier

Anthony2064
Level 1: Joiner
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Just upgraded to a new phone. Wi-Fi works fine, but 4G and cellular are not working at all. In settings it says SIM not provisioned. 

in addition to this Bluetooth isn’t working, so I don’t know if this is hardware, software or both

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jonsie
Level 94: Supreme
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You need to do a sim swap from your old sim if this is an upgrade

Guide: Sim Swap: a mini guide 2017 update 

If it's a replacement for a lost/stolen device. O2 will need to remove the restriction

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jonsie
Level 94: Supreme
  • 86568 Posts
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  • 4985 Solutions
Registered:

You need to do a sim swap from your old sim if this is an upgrade

Guide: Sim Swap: a mini guide 2017 update 

If it's a replacement for a lost/stolen device. O2 will need to remove the restriction

View solution in original post

Message 2 of 2
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