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Level 1: Joiner
Posts: 5
Registered: ‎03-08-2013

New phone s20

phone is up and running but i cannot recieve or send text messages, phoned yesterday to reg the sim but still nothing, prob something simple but its got me flummoxed.

Posts: 93,100
Topics: 751
Registered: ‎14-01-2013

Re: New phone s20

@Annieg 

This seems to be a common problem with the S20. Literally many people complaining of the same issue the past few days. You need to contact O2.

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O2 Support
Posts: 97
Registered: ‎27-03-2020

Re: New phone s20

Hi @Annieg As @Cleoriff mentioned we have noticed and increase in people reporting this, I have asked the question internally and we will be reply as soon as we know anything. Wondering if its as simple as the message centre not set. Can you confirm if its sending or receiving or both that are the issue?

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Posts: 93,100
Topics: 751
Registered: ‎14-01-2013

Re: New phone s20

@O2Faisal 

A few people said they had checked the message centre yesterday and all ok. The problems are with porting on all recent ports. The new S20 has the biggest problem when it's being set up. Although a couple of new iPhones had the issue as well.

Weird one.

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O2 Support
Posts: 97
Registered: ‎27-03-2020

Re: New phone s20

@Cleoriff Agreed, its a weird one. Cheers for the additional info, i'll make sure its covered when the relevant teams start looking into it if they havent already. thumbsup

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O2 Support
Posts: 97
Registered: ‎27-03-2020

Re: New phone s20

Is it restricted to only number port customers or anyone not having had a number port reporting the same? Wondering if its a specific number port issue rather than the phone issue if iphone users are also reporting the same.

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Posts: 93,100
Topics: 751
Registered: ‎14-01-2013

Re: New phone s20


@O2Faisal wrote:

Is it restricted to only number port customers or anyone not having had a number port reporting the same? Wondering if its a specific number port issue rather than the phone issue if iphone users are also reporting the same.


No . some people are getting new phones and setting them up and no texts. Not just porting. @O2Faisal 

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O2 Support
Posts: 97
Registered: ‎27-03-2020

Re: New phone s20

Cool, ive asked both the products team and number ports team to investigate

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Posts: 93,100
Topics: 751
Registered: ‎14-01-2013

Re: New phone s20


@O2Faisal wrote:

Cool, ive asked both the products team and number ports team to investigate


Tell the to hurry up @O2Faisal . This has been going on for 48 hrs now and we are inundated with posts about it...cold sweat

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O2 Support
Posts: 97
Registered: ‎27-03-2020

Re: New phone s20

All over it buddy, need to get a solution pronto dizzy

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