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New phone s20

Annieg
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phone is up and running but i cannot recieve or send text messages, phoned yesterday to reg the sim but still nothing, prob something simple but its got me flummoxed.

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Cleoriff
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@Annieg 

This seems to be a common problem with the S20. Literally many people complaining of the same issue the past few days. You need to contact O2.

Guide: Coronavirus Community Help and Support 

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O2Faisal
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Hi @Annieg As @Cleoriff mentioned we have noticed and increase in people reporting this, I have asked the question internally and we will be reply as soon as we know anything. Wondering if its as simple as the message centre not set. Can you confirm if its sending or receiving or both that are the issue?

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Cleoriff
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@O2Faisal 

A few people said they had checked the message centre yesterday and all ok. The problems are with porting on all recent ports. The new S20 has the biggest problem when it's being set up. Although a couple of new iPhones had the issue as well.

Weird one.

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O2Faisal
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@Cleoriff Agreed, its a weird one. Cheers for the additional info, i'll make sure its covered when the relevant teams start looking into it if they havent already. thumbsup

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O2Faisal
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Is it restricted to only number port customers or anyone not having had a number port reporting the same? Wondering if its a specific number port issue rather than the phone issue if iphone users are also reporting the same.

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Cleoriff
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@O2Faisal wrote:

Is it restricted to only number port customers or anyone not having had a number port reporting the same? Wondering if its a specific number port issue rather than the phone issue if iphone users are also reporting the same.


No . some people are getting new phones and setting them up and no texts. Not just porting. @O2Faisal 

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O2Faisal
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Cool, ive asked both the products team and number ports team to investigate

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Cleoriff
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@O2Faisal wrote:

Cool, ive asked both the products team and number ports team to investigate


Tell the to hurry up @O2Faisal . This has been going on for 48 hrs now and we are inundated with posts about it...cold_sweat

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O2Faisal
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All over it buddy, need to get a solution pronto dizzy

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