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New phone can't top up

Joyce445
Level 1: Joiner
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on ‎05-08-2020 18:09

on ‎05-08-2020 18:09

hi can someone help me please got a new phone huawei y6s but I can't top up keeps saying top up unsuccessful don't know what I'm doing wrong help please thanks
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MI5
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on ‎05-08-2020 18:10

on ‎05-08-2020 18:10

@Joyce445 

The first top up needs to be done with a voucher Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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