Solved: Re: New device and sim

gertie · ‎12-10-2021

Hi all, I received my new iPhone 12 yesterday with a new 5G sim. I’ve kept my number just changed device from older iPhone. Everything seems to have transferred over from old to new but I can’t send txts or call any numbers.

can anyone advise please?

MI5 · ‎12-10-2021

@gertie

Use your old sim or do a sim swap to activate the new one if you wish to use 5g Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎12-10-2021

@gertie

Use your old sim or do a sim swap to activate the new one if you wish to use 5g Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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