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New contract with o2 Sim not live

Alison83
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My husband just switched to a new contract on o2. Gave his PAC code Friday, new phone arrived Monday. He set it up but the phone say emergency calls only and SIM 1 not provisioned. How can he activate his sim? Can’t contact o2 Support as they refuse to help anyone at moment who isn’t vulnerable. Can anyone help?
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Cleoriff
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Hi @Alison83 

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

O2 will help anyone who manages to get through. All numbers in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Hi @Alison83 

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

O2 will help anyone who manages to get through. All numbers in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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Robbie871
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Hi,

 

The same thing has happened to me, but swapping one o2 number over to another. Its impossible to speak to anyone on live chat to.

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MI5
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@Robbie871 

You should try to call.

The best number to call on appears to be 0800 587 4005

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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