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NMorrison25119
Level 1: Joiner
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Hello,

 

I called and spoke to an advisor, explaining an issue I was experiencing with wage for the month and how this impacted on me being able to make a payment on time. The advisor said my account would be placed on hold, but did not explain that I would be unable to use my phone. 

 

My data does not work and calls/texts do not connect. I work quite far away from home and had an emergency this morning, realizing at the time I was unable to call or text anybody for support. 

Should this be the case whilst there is an agreed payment date?

 

Thank you, 

Natalie.

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MI5
Level 94: Supreme
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@NMorrison25119 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123888 Posts
  • 612 Topics
  • 20066 Solutions
Registered:

@NMorrison25119 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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NMorrison25119
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I had already spoken to the payment team, who had accepted to defer payments. My service, however, has still been cut off?

Message 3 of 4
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MI5
  • 123888 Posts
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Registered:

You'll need to talk to them again to get reconnected as the system cuts off automatically regardless of any arrangements made.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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