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Carliemills
Level 1: Joiner
  • 1 Posts
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My bill is paid but I cannot send or receive messages only when on WiFi 

 

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gmarkj
Level 55: Good Authority
  • 7981 Posts
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Was your bill overdue @Carliemills ?

It can take 24-48 hours before your services are back on.

Keep rebooting your phone, or try calling customer services - you can use Skype to call the 0800 number in the guide below.

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 55: Good Authority
  • 7981 Posts
  • 86 Topics
  • 510 Solutions
Registered:

Was your bill overdue @Carliemills ?

It can take 24-48 hours before your services are back on.

Keep rebooting your phone, or try calling customer services - you can use Skype to call the 0800 number in the guide below.

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
32 Views