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O2 Support
Posts: 340
Registered: ‎02-07-2020

Re: Network support

@NBIBI Please can you confirm you can use the internet on a web browser and other third party apps.

 

If its just whatsapp that has issue are you calling whilst travelling/on the move ?

 

Have you tried turning off 4g and see if works just on 3g.

 

Have you deleted whatsapp app and re-installed it ?

 

o2Emma

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Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009
Level 1: Joiner
Posts: 20
Registered: ‎21-12-2020

Re: Network support

It’s WhatsApp and normal calls being the problem. The Newtork reception always low.
Level 1: Joiner
Posts: 20
Registered: ‎21-12-2020

Re: Network support

@O2Emma I have done everything. There is still a newtork issue with calling and receiving in normal calls and WhatsApp
Level 1: Joiner
Posts: 20
Registered: ‎21-12-2020

Re: Network support

Spelling mistake check
NETWORK
O2 Support
Posts: 340
Registered: ‎02-07-2020

Re: Network support

Hi @NBIBI Please can you try your sim in your other phone as you have stated that it works fine so we need to establish if it is a sim or phone issue .

 

Thanks o2Emma

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Level 1: Joiner
Posts: 20
Registered: ‎21-12-2020

Re: Network support

@O2Emma I have done everything. There is still a newtork issue with calling and receiving in normal calls and WhatsApp
Level 1: Joiner
Posts: 20
Registered: ‎21-12-2020

Re: Network support

I will try your method now
Level 1: Joiner
Posts: 20
Registered: ‎21-12-2020

Re: Network support

No still the same issue
Level 1: Joiner
Posts: 20
Registered: ‎21-12-2020

Re: Network support

I tried the new sim in different phone it still has low reception. I have another active sim on another phone signal is high