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Level 1: Joiner
Posts: 20
Registered: ‎21-12-2020

Re: Network support

I NEED HELP TO RESOLVE THIS ISSUE
Posts: 117,655
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: Network support

@O2Emma 

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
O2 Support
Posts: 340
Registered: ‎02-07-2020

Re: Network support

Much appreciated @MI5 grin

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O2 Support
Posts: 340
Registered: ‎02-07-2020

Re: Network support

Hi @NBIBI please can you confirm if it is just whatsapp calls that you are having issue with when on 3g/4g or is it normal calls also ?

Can you browse the internet and use other third party apps ?

 

Thanks o2Emma

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Level 1: Joiner
Posts: 20
Registered: ‎21-12-2020

Re: Network support

Hello
Level 1: Joiner
Posts: 20
Registered: ‎21-12-2020

Re: Network support

Can you call me
Level 1: Joiner
Posts: 20
Registered: ‎21-12-2020

Re: Network support

Send a private message I’ll reply with number
Level 1: Joiner
Posts: 20
Registered: ‎21-12-2020

Re: Network support

I can’t make WhatsApp calls it always cut off and try’s reconnecting. I’ve tried every steps from what’s app help and support for connection problems

It’s on 4g with only 1 signal bar
Level 1: Joiner
Posts: 20
Registered: ‎21-12-2020

Re: Network support

I have another o2 mobile phone signal is high and working fine
Level 50: Versatile
Posts: 7,175
Registered: ‎26-03-2014

Re: Network support

Can you access the internet on the phone with the issue?
Is it just WhatsApp that is a problem?

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