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Network support

NBIBI
Level 1: Joiner
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I have a no network signal in my area and all areas when I travel.

Here is the postcode mk40 4ps

I have reported a network issue on Friday 18th December 2020 and received a sms on Sunday 20th December 2020 advising me that there is no issue found


Its been 3 long weeks i have the no signal issue and alinabel to make calls time to time

I also cant receive and make calls to whats app it always disconnects to no signal

Normally it had a full 4 bar signal 3 weeks ago all the time

Message 1 of 30
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NBIBI
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I NEED HELP TO RESOLVE THIS ISSUE
Message 11 of 30
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MI5
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@O2Emma 

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 12 of 30
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O2Emma
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Much appreciated @MI5 grin

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Message 13 of 30
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O2Emma
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Hi @NBIBI please can you confirm if it is just whatsapp calls that you are having issue with when on 3g/4g or is it normal calls also ?

Can you browse the internet and use other third party apps ?

 

Thanks o2Emma

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Message 14 of 30
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NBIBI
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Hello
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NBIBI
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Can you call me
Message 16 of 30
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NBIBI
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Send a private message I’ll reply with number
Message 17 of 30
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NBIBI
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I can’t make WhatsApp calls it always cut off and try’s reconnecting. I’ve tried every steps from what’s app help and support for connection problems

It’s on 4g with only 1 signal bar
Message 18 of 30
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NBIBI
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I have another o2 mobile phone signal is high and working fine
Message 19 of 30
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gmarkj
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Can you access the internet on the phone with the issue?
Is it just WhatsApp that is a problem?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 20 of 30
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