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Network support

Mmckeown
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Hi, having trouble getting any data at BT701RU. Getting the 4g icon but not 9/10 times, it fails to load anything. I have been asking others who come into the area, and there data drops while they are here. I've filled out my phone or settings by that. Any help or advice please??
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Cleoriff
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Hi @Mmckeown 

I've just checked the network status and it's showing no issues

BT status.PNG

 

The only thing you can do is download the My Network app and report through there

https://www.o2.co.uk/apps/my-network 

Some general network help here Guide: How can I sort out my network issues? 

Veritas Numquam Perit

Girl in a jacket
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Mmckeown
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Hi, I have already checked what the network should be. The problem is that the 4g coverage outside is only 10% successful. Indoors is non existing. As said before, I've checked with other phones and other Sims and it's no better.
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MI5
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I'll ask @O2Emma to take a look for you @Mmckeown 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2Emma
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I will look into it thanks @MI5 .

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O2Emma
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Hi @Mmckeown I have checked in your area that 4g is poor indoors and outdoors is only predicted ok.

Have you had 4g in this area before indoors and outdoors ?

 

Thanks @O2Emma 

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Mmckeown
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Hi Emma. Yes inside could have been 50/50 but generally got there in the end. Now there is nothing, even outside. Very frustrating as we get plenty of the little signal bars in the corner of the screen to indicate good signal, but nothing loads.
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