Network support

[Hezzie]

I have just moved into a new area (S73 9QU) and as I knew it was going a few weeks before my BT line and broadband was going to be fitted, I signed up for a 12 month contract with O2 to get 125mb of data.

The 4G signal is horrendous, getting between 0.4Mb of data and 1.5Mb on a good day, my wife is on Giff Gaff and experiencing the same speeds (O2 carrier). I have spent 1 hour 40 minutes on chat doing all the checks and it hasn't changed anything.

I knew it wasn't my phone as I travel around for work and never have a problem, so I drove 2 miles up the road and did another speed test and got an incredible 94Mb.

Technical support rang me and said they'd look into it, today I got a text saying there was no issues.

I live in a populated area and can't see how anyone can think these speeds are acceptable. My wife's work phone is on EE and we are getting 22.5Mb of download speeds sitting on the same settee at home. It is the same speed inside and out.

If O2 can't give me a realistic speed could I terminate my contract without penalty and move to EE.

Thank you.

[MI5]

@Hezzie 

You have 14 days to cancel penalty free.

After that you have to pay the full amount of contract.

[MI5]

https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy

[gmarkj]

Have you checked for any issues on the status webpage (www.status.o2.co.uk)?
Try there and see if any issues have been reported.
Also try downloading the o2 mynetwork app and report a problem.

[Ulverstonian]

@Hezzie have a look at my thread it covers most of the questions you have asked and the forum members were very helpful - https://community.o2.co.uk/t5/O2-Gurus/Slow-data-speeds/m-p/1413172#M5184