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Network not working

Casey1
Level 1: Joiner
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on ‎15-07-2020 16:25

on ‎15-07-2020 16:25

Hi,
I received a message yesterday saying my data had ran out, I’ve logged in to the app and still have 7.99 gb remaining however my network will no longer work.
I’ve reset factory settings and turned on and off mobile data and nothing has worked.
Any advice please.
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MI5
Level 94: Supreme
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on ‎15-07-2020 16:34

on ‎15-07-2020 16:34

@Casey1 

Have you set a data limit on your phone in data settings?

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
Former Staff
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on ‎16-07-2020 11:27

on ‎16-07-2020 11:27

Any update on your network issue @Casey1?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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