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Network issues - poor signal

LJR
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My phone signal is always poor - one or two bar. When I make phone calls people says the words jumble and it sounds like I’m in a bubble! This happens for my partner on Voda too and my work phone on EE. I’m told there aren’t any Network issues in my postcode and I should post on here. Yesterday I didn’t have enough signal to even log on to here. If I’m lucky, we get 3G, rarely 4G!
We’ve got iPhone X, 11 and a Galaxy in the house - all the same!
Message 1 of 8
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gmarkj
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Have you checked your postcode on the link below @LJR?
https://status.o2.co.uk/
What does it say?
If there are no reported issues, have you reported a problem on the My Network app?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 8
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LJR
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I checked the network- it said it was fine, reported the issue, O2 have said the network is working- they said raise it as a question in the community!! Hopefully a Guru may help!
Message 3 of 8
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gmarkj
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Will tag the advisors on today @O2Lisa and @O2Daniel to see if they can provide some additional support then @LJR

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 4 of 8
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O2Lisa
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Thanks for the tag @gmarkj smiling

I'll message you privately @LJR so I can take some details and look in to this for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 5 of 8
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gmarkj
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Thanks @O2Lisa

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 6 of 8
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O2Lisa
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You're welcome @gmarkj smiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 7 of 8
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LJR
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Thank you
Message 8 of 8
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